Terms of service
These terms govern the rushbin service that Artide Innova SRL, Via Rosina Sessa 16, 84128 Salerno, Italy, VAT IT06198200658, REA SA-504766 ("Artide", "we") hosts for business customers ("Customer", "you"). They apply together with the order form signed by the Customer and the data processing agreement, which are part of the contract. If they conflict, the order form prevails, then the data processing agreement, then these terms.
1. Business customers only
rushbin is offered only to companies and professionals acting for their business, trade or profession. It is not offered to consumers. By signing the order form the Customer confirms it is not acting as a consumer.
2. The service
Artide hosts a team site where the Customer's members see the catalog of the Customer's drives, made by the rushbin apps on the Customer's computers, together with previews, light copies of the clips, transcripts and other data extracted for search, and share decisions about the footage. The service, its limits (members, storage) and its price are in the order form. The apps are licensed under the app license. The source code of rushbin is published under the Functional Source License 1.1; these terms concern the hosted service, not the code.
3. Accounts
The Customer's owners invite the members and choose their role. The Customer is responsible for who it invites, for keeping passwords secret and for what happens with its accounts. Tell us at once at hello@artide.studio if you suspect an account has been misused.
4. The Customer's content
Everything the Customer puts into rushbin (footage, catalogs, previews, light copies, transcripts, decisions) remains the Customer's. The Customer gives Artide only the rights needed to host, process and show it to the Customer's members to provide the service. Artide does not use it for any other purpose and does not train AI models on it. Artide processes the personal data in it as the Customer's processor under the data processing agreement.
The Customer guarantees that it has the rights to the content it puts into rushbin and a legal basis under data protection law for the people who appear or speak in it, including informing them where required. Transcripts, on-screen text and labels are produced automatically by AI models, can be wrong and must be checked before being relied on.
5. Acceptable use
The Customer must not use rushbin for unlawful content, to infringe others' rights, to identify people from their faces or voices, to attack or overload the service, or to resell it without our written agreement.
6. Availability and support
We work to keep the service available and to back up its database every night. Maintenance and causes beyond our reasonable control may interrupt it. Support is by email in business hours, Italian time, unless the order form says otherwise. The Customer keeps the original footage on its own drives: rushbin is a catalog, not a backup of the originals.
7. Fees
Fees, billing period and payment terms are in the order form. If an invoice remains unpaid 30 days after its due date and after a written reminder, we may suspend the service until payment.
8. Term, renewal and termination
The contract lasts for the period in the order form and renews automatically for the same period unless either party cancels in writing at least 30 days before the end. Either party may terminate if the other seriously breaches the contract and does not cure the breach within 15 days of written notice. We may suspend an account at once if it puts the security of the service or of other customers at risk. When the contract ends for any other reason, the Customer can ask within 30 days for the export described in clause 12, with the same retrieval period; then we delete its data as set out in the data processing agreement. The catalogs on the Customer's own computers are not affected.
9. Warranty and liability
The service is provided as described in the order form and these terms, without further warranties. Except for wilful misconduct and gross negligence, for which the law does not allow limits (article 1229 of the Italian Civil Code), Artide's total liability under the contract is limited to the fees paid by the Customer in the 12 months before the event, and Artide is not liable for indirect damages, loss of profit or loss of data that the Customer could have avoided by keeping its original files.
10. Changes
We may change these terms with at least 30 days' notice to the Customer's owners. If the Customer does not accept a change that worsens its position, it may terminate before the change takes effect, with a refund of fees paid for the remaining period.
11. Law and courts
These terms are governed by Italian law. The court of Salerno, Italy, has exclusive jurisdiction over any dispute.
12. Switching provider and exporting data
Under Regulation (EU) 2023/2854 (Data Act):
- The Customer may ask at any time, in writing, to switch to another provider, to move to its own infrastructure, or to export its data and have it deleted. The notice period is at most 2 months.
- At any time, without notice, the owners of the team can also download an export themselves from the site: a ZIP with the catalogs, previews, decisions with who took them and when, on-screen text and labels, transcripts, search vectors (in JSON), requests for originals, members and their roles (no passwords or sessions) and the records of removals on request; light copies come as download links that work for 7 days.
- When the notice period ends, a transition period of at most 30 days begins. In it Artide exports all of the Customer's data and exportable metadata (the catalog of its drives and clips, decisions, transcripts, on-screen text, labels, members and their roles, and the stored previews, light copies and requested originals) in a structured, commonly used and machine-readable format: the records in JSON, the files in the formats in which they are stored. Artide gives reasonable help to the Customer and to the provider it chooses, and the service keeps working during the transition.
- After the transition period the contract ends, and the Customer has at least 30 more days to retrieve its data. Then Artide deletes it as set out in the data processing agreement.
- Artide charges nothing for switching, for the export or for the retrieval.
- Infrastructure: the site and its database run on servers in Frankfurt, Germany; the stored files and database copies are in Cloudflare R2 buckets with the European Union jurisdiction. The sub-processors, the countries where they are established and the transfer tools are in annex 3 of the data processing agreement, the security measures in its annex 2.
13. Specific approval
Under articles 1341 and 1342 of the Italian Civil Code, the Customer specifically approves, with a separate signature in the order form, the following clauses: 3 (responsibility for accounts), 6 (interruptions), 7 (suspension for non-payment), 8 (automatic renewal, termination and suspension), 9 (limitation of liability), 10 (changes), 11 (exclusive jurisdiction).